Privacy Policy
YuaWorks (hereinafter referred to as “the Operation”) hereby establishes the following Privacy Policy regarding the handling of personal information within this website and the provided services (including the VTuber support agency service “Lualice”).
1. Collection of Personal Information
The Operation may collect personal information—including names, email addresses, physical addresses, social media account information, Discord accounts, payment credentials (via Stripe, etc.), and other necessary details—when processing inquiries, production requests, or applications for the support service “Lualice.”
2. Purpose of Use
- To respond to user inquiries and verify the user’s identity.
- To provide and manage the workflow of production services (audio mixing, video production, etc.).
- To deliver operational assistance, technical support, and communication window operations for the support service “Lualice.”
- To manage active agreements and handle monthly recurring billing (subscription tracking).
- To process payments and invoice-related administrative tasks (including utilizing external payment gateways such as Stripe).
- To comply with legal obligations and necessary administrative accounting procedures.
- To analyze service quality and improve general business operations.
3. Information Management within Lualice
All personal and operational information collected through the support service “Lualice” will be managed with strict confidentiality and processed strictly within the scope necessary to deliver and operate the service.
The Operation will never disclose personal information to third parties without the explicit prior consent of the individual, except where external contractors or third-party platforms are required to fulfill the specific support operational tasks.
4. Digital Content & Service Delivery Policies
Returns & Refund Policy
Due to the digital nature of downloaded contents, asset productions, and operational support services, all fees paid are fundamentally non-refundable once service execution or production work has commenced.
Monthly Subscription Service (Lualice)
Lualice is billed and maintained on a recurring subscription model.
Following the expiration of the initial minimum commitment period (3 months), clients can request to terminate their subscription for the subsequent billing cycle by submitting a cancellation request at least 24 hours prior to the automated renewal timestamp.
5. Provision of Personal Information to Third Parties
The Operation will not disclose or provide collected personal information to any third party without prior consent, except where required by applicable laws and regulatory legislation, or where processing via standard payment gateways is mandatory to complete transactions.
6. Utilization of External Third-Party Services
The Operation utilizes external integrations—including Stripe for payment processing, Discord for client communication, and other infrastructure platforms—to execute routine business operations.
Please note that the Operation holds no liability or legal responsibility for damages, data delays, or operational interruptions resulting from server outages, specification changes, or sudden service terminations executed by these external platforms.
7. Modifications to the Privacy Policy
This Privacy Policy may be updated or modified at any time without prior notice to reflect operational changes. Any amendments shall become legally effective immediately upon being published on this website.
8. Contact Information
For questions, clarifications, or requests regarding the handling of your personal data, please contact the dedicated window below: